Cloud computing is rightly viewed as a transformative approach that can help IT organisations achieve the goal of IT as a Service, while driving greater business agility and lowering costs. However, cloud brings not only benefits but also responsibilities.

The IT organisation’s role today is not just to be a builder of IT services – it’s about becoming a strategic broker of services as well. IT needs to make informed, fact-based decisions on where to source services – internally on a private cloud infrastructure, externally from a public cloud, or even both.

In this world of software-defined data centers, hybrid clouds and heterogeneous platforms, a new approach to management is required: one that’s as flexible and dynamic as today’s highly virtualised and cloud environments.