03-03-2021 All postings and use of the content on this site are subject to the. 04:44 PM. the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. Trying to provision five iPads for a department. 1.) Refunds. 02-08-2021 05-10-2021 Very reproduceable. Ticket was opened on 12/2/2020 and still have no resolution. 01-11-2021 I have numerous devices stuck at 'Awaiting Final Configuration' after the Remote Management screen. Posted on Posted on 07:44 AM. This powerfu. See, Thanks all for the feedback. 0 Likes Select your MDM server 7.) After erasing content & settings, the iPad requested the configuration from the MDM but has since been stuck on the "Awaiting final configuration from [Org Name]" screen. 02-24-2021 That's very strange. We see this happening in our environment when our wireless profile gets installed during enrollment. Posted on If you're using ADFS and you're using Setup Assistant to authenticate, WS-Trust 1.3 Username/Mixed endpoint Learn more is required. The probability is very high to fix the device using this method as the DFU Mode is used by the experts in the Apple Support Centre to fix issues with iOS. Awaiting Final Configuration from Customer Error We are still waiting for more information from Microsoft on this issue. 12:47 PM. Is that correct? Restore the device to factory settings with iTunes. Posted on We have never had the "Set Time Zone" option checked.. wonders never cease. Learn more Apple School Manager User Guide Information and posts may be out of date when you view them. Posted on Posted on No it was completely unusable - it's in the setup phase waiting to pull config from the MDM, so more or less a brick until it moved forward to the pin set up screen 1 Reply dnuohxof1 9 mo. 02-06-2021 05:20 PM. Take care. I tried just removing it from Jamf and putting it through PreStage, no dice, then DFU didn't even work for me. in Qubec, Canada, iPhone 6s Plus, It will sit at the Awaiting Final MDM Configuration screen, sometimes for a couple of hours, before moving on. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 02-12-2021 Enter Recovery Mode: hold power and home together for 8 seconds, then release power and continue holding home until you see the Recovery Mode screen (showing a Lightning cable and a laptop). Apple DEP - Awaiting final configuration Forums Technical Netbooks, PDA and Phones Apple DEP - Awaiting final configuration Welcome to EduGeek Click here to register for free. Are these solutions helpful? Stuck on awaiting final configuration from "our organization" loop. 11:43 AM. Of my leftover stockpile of 20 devices I run tests on, 17 always succeed no matter what I throw at them and 3 always fail. There's a red delete button at the bottom, which when you tap on it will ask for the configuration profile password. I haven't tried the Update Inventory/Send Blank Push that @jphillips mentioned though. It'd sure be nice if the backend were smarter about licensing and idiot proofing this sort of thing Posted on 04-16-2021 Would you like to mark this message as the new best answer? When this happens is it stuck installing a WIFI profile? I tried unchecking Install configuration profiles before Setup Assistant in my prestage and it did successfully get my test device through Setup Assistant and to it's home screen. If the device isn't removed from Jamf Pro first, it just gets stuck at "Awaiting final configuration" again and you have to restore it again. Posted on 02-05-2021 only. Please contact your administrator. 10:23 AM. I was originally seeing this issue back in November 2020 and after trying all of these proposed fixes, I still have 3 iPads that absolutely refuse to move past this error. Activating iOS on the device Downloading and applying cloud configuration Awaiting final MDM configuration If you enroll using Apple Configuration and provisional DEP and reset within 30 days The device will not re-enroll in MDM. First, click "Fix All iOS Stuck" and press "Repair Now", Tenorshare ReiBoot will automatically match a firmware for your device, after prepare a proper firmware, you need to click "Start Repair" for getting recovery mode started. During DEP enrollment, the iPad is stuck at a "Awaiting final configuration from " screen. Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. I will reopen my case and mention the above product issue. any proposed solutions on the community forums. It is possible that a configuration profile is failing to install properly and hanging up the process. I have turned in a help ticket with Jamf, but haven't heard anything back. Was told this week it is PI-009362 causing the issue and is a planned fix in an upcoming release. Anyway, I'm beginning to think there's some issues with Microsoft today. 11:48 AM. Learn how your comment data is processed. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual) Hope that helps some people! Copyright 2020 IBM Corporation. Posted on Jun 20, 2019 7:49 AM in response to ccprc. Posted on 01:35 PM. You'll have to use iTunes to backup/restore. It also successfully received and executed the Renew MDM Profile and Restart Device commands I manually issued. 10:44 AM. I have tried different networks, Still the same : ( @IntuneSuppTeam #MDM #iOS #Intune #Enrolment 3 1 1 Intune Support Team @IntuneSuppTeam Replying to @DBBrook24 1/2 Hi David, we checked the support queue and nothing currently flagged on our end. Blank pushes, inventory update, etc, don't do anything. Tap on it to open it up, then tap again on the next screen to see the details. Share. More details are available in a separate advisoryMC284343. We have some apps scoped as autoinstall and some of those same apps scoped to be in self service. Thanks for all of you responses. Here are the steps to register a FamiSafe account on parent's phones. If iPhone stuck on update requested and you are unable to fix the device then your final option is to put the device into DFU Mode and then restore the device with iTunes. 04-14-2021 It appears the issue was the iPads and iPhones had to be upgraded to the https://discussions.apple.com/thread/7653108. Just like @jphillips experienced, this was the key to moving on from "Awaiting configuration" Posted on By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore via iTunes as outlined here. Connect the iPad to your Mac with a Lightning cable. We've done the impossible, and that makes us mighty. 09:07 AM. Posted on I found a solution that worked for my devices, hoping it works for others as well. The following table gives a quick idea of the impact on services and customers. Prerequisites. I was trying to enroll a 14.4 iPad all morning, about 4 times, but it kept hanging. Update for those that might still be experiencing this: Unchecking "Set Time Zone" in the prestage seems to have solved this hang. Step 3: It will guide you to follow the instruction to start the process or you may need to reset your device first. Awaiting final configuration from "Microsoft" Guided Access app unavailable. Posted on 08:35 AM. User profile for user: wjohnston1989 Contributor 09-15-2022 01:57 PM iPad Enrollment Awaiting Final Configuration (Solved) *Update: We found the solution, the APNs cert had expired. The impacted tenants will get the details such as the root cause and workarounds for this issue in Intune Service Health Status Message. I first unscoped the iPad from its prestage enrollment. only. Make sure that you've completed the steps in this article: Get started using Apple Business Manager or Apple School Manager with Mobile Device Management. If i uncheck the install config files before set up assistant the iPad doesn't even go into Jamf. If there's any device overlap between the 2, we get this issue. I have not used the first one to troubleshoot issues, and last time I had to run Services Test was several years ago. Since you can not set iPads to update more than once a day this really stinks because you either have to wipe the device or look them up individually to be able to check and re check it they are now able to get the configuration profiles. Now try enroll again. 11:29 AM. What sometimes helps me, when it gets stuck, I just restart the iPad and that will push it through when it gets to that step again. Our organization recently moved over to Jamf Cloud from on-prem hosting. Moreover, Microsoft has acknowledged the issue and investigating the issue. Hi Joseph,Have you confirmed that all the Apple tokens on the customer portal are valid and not expired or revoked? 12:59 PM. Also, Check the quality of the network connection. Click the Remove button for the profile you want to remove. It appears the issue was the iPads and iPhones had to be upgraded to the latest version (DFU Restore did not work) and we had to enroll onto a guest wifi network (corp wifi and hotspot did not work). when I look into our profile manager, I can see the placeholder for the Iphone and all looks well configured ? However, it failed to receive Settings - Disable Bluetooth, EnableLostMode, and PlayLostModeSound that I manually issued. Now that I am trying to use them with iCloud backups, they are having the exact same issue as all the others. During DEP Hi Joseph, Have you confirmed that all the Apple tokens on the customer portal are valid and not expired Have you checked to see if the customer has available licenses? Teddy_B, User profile for user: iPadOS: Awaiting final configuration from loop. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Also, Check the quality of the network You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" To support Tim Faulk's comments, this is also called a DFU. 1.) 05-05-2021 While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. After doing that process, we plug them into Ethernet to complete the setup. All postings and use of the content on this site are subject to the. Posted on MDM enrollment stuck "Awaiting final configuration from "my company"", User profile for user: How can you send a blank push or update inventory if the iPad is unmanaged? If it reports that your server can't reach Apple's APNs servers, check your network's configuration. From your reply, it sounds like you are able to enroll while connected to a mobile hot spot but are experiencing difficulties when using your production network. You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" install) that you need to do. Had a client who checked out 4 iPads. Weve never had the option in prestages on and we still get the Awaiting hang on every 14.x iPad. log into your DEP portal https://deploy.apple.com/, 3.) If I understand your post correctly, you are trying to set up devices with Mobile Device Management. I am also hoping for a response. 04-18-2021 Then I went through and reassigned it in school manager, added it back to the prestage, then reset the iPad and went through the enrollment process. Posted on 06:58 AM. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual). This did the trick for me. The A6M was designated as the Mitsubishi Navy Type 0 carrier fighter (, rei-shiki-kanj-sentki), or the Mitsubishi A6M Rei-sen. Aug 10, 2015. I was able to do a hard restart and that got all but one of my iPad through. This site contains user submitted content, comments and opinions and is for informational purposes But removing the "Set Time Zone" option in Prestage Enrollment for Mobile Devices in JAMF, did the trick. I started seeing this yesterday, too. Let us know if that resolves this issue for you. 06-10-2021 Enter the serial number again then choose "Assign to Server", 7.) 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. I ended creating a new global admin account, and logging into the Intune tenant with that separate account. If the iPad has been previously connected to an MDM and has another MDM profile on it or if it had an activation lock (find my iPad/Apple ID) YOU will have to do this properly. David_231, call Really hoping that takes care of it. So I search for the serial number and found it, however, the display name was reset. 04-27-2021 Has anyone experienced this before and if so how did you resolve it? Unfortunately that doesnt work for us. Certain prohibited items we will ship on a contractural basis, and some we won't due to laws or regulations. I'm able to get to get past the awaiting final configuration loop and to the home screen by deselecting time-zone (iOS 14 or later) and Install Configuration Profiles before Setup Assistant, but it hangs up there with an Update Inventory as previous posts stated. You iPhone now must operate better than before, don't forget what we have discussed. go to Manage Devices 3.) After restoring and trying again 3 times didn't work I called Apple Care. This authentication method change also includes the removal ofthe Run Company Portal in the Single App Mode option. The final confirmation from your company is awaiting. 04-20-2021 The customer tried restoring the iPad via iTunes but still getting stuck at this screen. I had manually added it to DEP with Apples Configurator, so I figured I had done something wrong. 01-11-2021 iOS/iPadOS enrollment is set to use VPP tokens (as shown in the table below) but there's something wrong with the VPP token. Thanks all for the feedback. Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete. EPM Management Console > Tools > Configuration > Agent Configuration > Double click the Agent configuration that is deployed to the endpoint > Client connectivity settings > Select "Edit" after selecting the desired setting in the drop down. I'll keep everyone in the loop on how we resolve this issue without having to use a mobile hotspot. Add Configuration Option to make the "Comments to Author" required when an Associate Editor is making a Recommendation. 1-800-MY-APPLE, or, Sales and Posted on Paul Middleton 1 year ago During initial setup your iPad communicates with our servers in the cloud, this process can take a while sometimes, depending on how many devices are being setup at any given time, it can also be affected if your device has been configured to not allow internet at home. Renewing that via the MDM and Apple School Manager fixed the issue. Step 2: Connect your device via a USB cable. Turns out me connecting the iPads to a mobile hotspot during enrollment got me past waiting for config. Lost your account password? All of our 13.x iPads enroll straight away and do not sit on the screen, which leads me to believe it's an iPadOS 14.x issue. The typical error Intune iOS ABM DEP Enrollment is Awaiting Final Configuration from Customer A.. Find more information on those items to make sure you're good to go. Before you can add devices you first need Setup Apple Business Manager with Intune.To perform the enrollment you will need a MacOS computer with Apple Configurator 2 installed and a cable to connect a device (e.g. ask a new question. 01-11-2021 Azure Front Door Service Connectivity Issue | MEM Admin Center Portal Impact, Microsoft 365 Intune Degraded Performance Issue Azure Cosmos DB Infrastructure, Azure Outage Because Of DNS Issues Ubuntu? Going to Jamf Settings > Global Management > Push Certificates > MDM Push Notification Certificate and changing the push protocol from Binary to HTTP/2 as well as toggling off the "Install Configuration Profiles before Setup Assistant" option in our prestage settings seems to have resolved our issue. Upon enrollment, it received and executed the commands to install a five apps and four config profiles that are scoped to 'All Devices'. #13. I am experiencing this with several iPads, however some things that you all are saying make no sense to me. The final confirmation from your company is awaiting. Check expiry and also look for any error displayed in red above the token. The Mitsubishi A6M "Zero" is a long-range carrier-based fighter aircraft formerly manufactured by Mitsubishi Aircraft Company, a part of Mitsubishi Heavy Industries, and was operated by the Imperial Japanese Navy from 1940 to 1945. ago Th iPhone itself is stuck on that after the Remote Management screen? Our clients now have to set a passcode during set-up, and then have to set a new passcode a bit later when our passcode policy hits it, which is irritating, but at least it works. Click on the edit icon that appears when you move the cursor to the right of the respective DEP account. are there any issues enrolling Apple devices to Intune? Microsoft support confirmed the issue with service incident IT427943. I am hoping this gets attention as it is a serious issue. Joined HotSpot. Enter the serial number again then choose "Assign to Server" 6.) Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Try unchecking the "Set Time Zone" in pre-stage. On your Mac, quit Apple Configurator if it's running. A forum where Apple customers help each other with their products. I went a few screens back to Wi-Fi and changed it to use my HotSpot. All rights reserved. Apple may provide or recommend responses as a possible solution based on the information 10:37 AM. 10:27 AM, Hmmm, I have always been hosted and have not seen this behavior that I can recall in the past 4 years but just this morning trying to wipe some devices, I have 4 iPads that are sitting in this state :(, Posted on 04-15-2021 We cover Windows, Intune, Azure, AVD, and Windows 365 news. Posted on This issue can happen if: there's a temporary outage with Apple services, or; iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. Left the iPads running overnight and it was still stuck on awaiting final configuration from "our organization". 01-11-2021 07:45 AM. Highly Frustrating! The only issue now is that some times, hit or miss when provisioning new devices they will hang after the setup assistant is done for like a hour until they pull their configuration profiles. The Configuration is not available. If the iPad has been previously connected Hi Joseph Try to put the device in DFU mode and make sure the device is on a good known to work network. The fnal decision on a manuscript can be either acceptance with major or minor revisions or rejection. The MDM is processing the enrollment of the device, but doesn't seem to be doing anything with it: mdm. 02-11-2021 You do not have permission to remove this product association. We are still waiting for more information from Microsoft on this issue. Regina,Canada. We had no issues with mobile devices with on-prem hosting. Self Service is also not working for iPads, so it's causing quite a few headaches. Make sure that all needed ports are open. Worked for me. Posted on Awaiting final configuration from "Microsoft" Guided Access app unavailable. A few weeks back, Microsoft announced that by November 2022, they would remove the Company Portal authentication option. 06:42 AM. Solution we are unable to enroll our new Iphones with DEP.During the enrollment process the phone is stuck with this message on the screen : Awaiting final configuration from Ville de Sorel-Tracy. If you are using it without a cable, make sure the Wi-Fi connection is exactly the same on both your PC and your phone or turn the personal hotspot on your . I also have an open ticket for this issue. Only seeing it with the 14.x iPads. start over again and it should work Might be an issue with our on prem wifi and networking having to adjust our inbound/outbound traffic for Jamf Cloud: https://www.jamf.com/jamf-nation/articles/409/permitting-inbound-outbound-traffic-with-jamf-cloud. SAM-LLC, call Moreover, Microsoft has acknowledged the issue and investigating the issue. 02-09-2021 1-800-MY-APPLE, or, Sales and Apple disclaims any and all liability for the acts, At least that's been our experience. 04-19-2021 My cloud server was updated to 10.27 about a week ago and we immediately started having this issue. 11:37 AM. Do you have Install Configuration Profiles before Setup Assistant checked in your PreStage Enrollment? After schooling through I had hoped that I would be finding some hope, rather than an issue without a clear solution for half a year. We dont think the current issue is not related to the issue discussed in this post. OS X El Capitan (10.11.6), Is it valid?2. Good luck, all! On a similar topic, Microsft plans to remove thelegacy authenticationmethod from theiOS iPadOS ADE enrollment Profile. If you're dealing with this issue where you're seeing an iPad stuck at awaiting final configuration after enrollment and you have MDM commands queued up, reference PI-009296 with Jamf support. One worked fine, but the other three were repeatedly stuck on the "Final Configuration" step. Posted on Yes, we're seeing this on almost all iPads that are on some flavor of 14.x. This is obviously a huge, time-consuming, pain in the butt. 02-03-2021 Posted on If you enroll using Apple Configuration and provisional DEP and reset after 30 days The device will re-enroll in MDM. Now we have multiple devices stuck on the "Awaiting final configuration" screen. I've tried a blank push, restart, another wipe but can't get config profiles, apps, or smart groups on the device. 02-12-2021 Also, I've had trouble loading admin.microsoft.com to view any service advisories and https://portal.office.com/ServiceStatus/ServiceStatus.aspx won't load at all (maybe it's gone now?). vSphere Upgrade & Install New Security Advisory = VMSA-2021 iPad Enrollment Awaiting Final Configuration (Solv. Luckily it's not widespread, but definitely adds to the setup process. Posted on Can anyone help? Jamf does not review User Content submitted by members or other third parties before it is posted. I have tried to remove them and add back in DEP but no luck. It's worth noting, though, that that test device does successfully receive other management commands. The Company Portal is one of the authentication methods to use while authenticating users. 01-11-2021 To support Tim Faulk's comments, this is also called a DFU. 04:28 AM. Worked first time every time. 06:38 AM. @jphillips "Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete." 01-11-2021 12:36 PM. ask a new question. Im a little confused about this. Answer: "Final decision" does not necessarily mean rejection. To start the conversation again, simply So we need to find the root cause of stuck issue at first. Refunds. There are 2 tokens to check here for this enrollment issue : 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. To upgrade to Apple Business Manager,* sign in to business.apple.com using your Apple Deployment Programs Agent account, then follow the instructions. See https://support.apple.com/en-us/HT210060. It helps you to show multiple values in your list even with pictures. Posted on 11:44 AM, Posted on 12:08 PM. Open "Settings" On the left-hand side find and tap on "General" On the right-hand side scroll to the bottom and tap on "Erase" On the next screen find and tap on "Erase all Content and Settings" After approximately 5 minutes the iPad should return to the "Hello" screen Push the Home button to proceed Choose English, then United States Maybe try turning that off and see if you can identify any bad profiles? In this video,. It seems there is something getting hung up either from Jamf->iPad, or from iPad->Jamf that lets the other know "hey I'm done and ready to move on". On multiple devices, they are all stuck on Configuring iPhone "Awaiting final configuration from". Cause There are two potential causes for this issue: There's a temporary outage with Apple services. log into your DEP portal https://deploy.apple.com/, 3.) 04:38 AM. So as per @nbdavis @RBlount and @cbrewer this is definitely caused by install profiles before setup assistant - we have now turned this off.What we see is that the command 'device configured' is stuck in the list of pending tasks which is stopping the handoff from setup assistant. 02-10-2021 DEP iPad stuck at Awaiting Final Configuration screen, RE: DEP iPad stuck at Awaiting Final Configuration screen. Like @RBlount said, unchecking the Install Configuration Profiles before Setup Assistant checkbox fixed this for us. though it does make the wipe and reset process a little more involved. provided; every potential issue may involve several factors not detailed in the conversations Update: This is resolved. 06:19 AM, Check your firewall rules. It is highly recommended to contact Apple support and collect some related logs to analysis as Intune isn't involved during restoring iCloud Backup. [PI-002632] Fixed an issue that sometimes caused Jamf Pro to incorrectly assign and install apps purchased in volume. I'm not sure whether or not we're all dealing with the exact same issue, but Jamf did assign an official product issue to my problem. Microsoft is yet to confirm the issue with an advisory or incident. I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. I will eagerly be awaiting your call. A user Cosmin-Gabriel Barau on Twitter raised Intune iOS ABM DEP Enrollment issue first. The iPad will switch to the new wireless network, but subsequent MDM commands get queued and won't go through until a Blank Push is sent. That makes it an untenable workaround for us. Id like to help. 06:59 AM. 2. the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. We hear an issue with Intune iOS ABM DEP Enrollment Error Awaiting Final Configuration from Customer. We've never had the "Set Time Zone" box checked and are having the issue. Posted on Stuck on awaiting final configuration from "our organization" loop. Check expiry and also look for any error displayed in red above the token.You should also check that the device in question has a DEP profile assigned at the following location Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP). I think the error is pretty clear. The latest reply from Microsoft Intune Support Team on Twitter is given below. First, lets talk about the requirements. Apple will get in touch with them for verification over email or phone. Unchecked the the Set Time Zone option and the iPad enrolled immediately. The reason for it might be some configuration error in ADE or there is an unspecified problem with the device. This site contains user submitted content, comments and opinions and is for informational purposes Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore Update: This is resolved. 02-25-2021 For those interested, we've been assigned a product issue (PI-009403). 05-14-2021 [PI-002844] Fixed an issue that sometimes caused Jamf Pro performance issues after sending volume purchasing invitations when the Allow installing apps using App Store (iOS 9 or later, supervised only) checkbox is deselected in the Restrictions payload. @cbrewer Did they close your PI? This thread already has a best answer. In this post I will use a Mac Mini and a Lightning cable to connect a first gen Apple SE to enroll in Intune. This site contains User Content submitted by Jamf Nation community members. I created an online support ticket and get a great help from Microsoft.!! 1 Answer to this question. In the Intune Portal in Tenant Administration my MDM Authority was set to Microsoft Office 365 and servicerelease 2009 The following must be met or in place before you can start with the configuration: iPads needs to run iPadOS 13.4 or higher; You need to have an active Apple Business Manager account; Devices must be registered in the Automated Device Enrollment program of Apple (formerly called Apple DEP) Step 1: Choose the Bypass MDM mode from the first page. A forum where Apple customers help each other with their products. We too have been seeing this the last couple weeks. In this example, the client connectivity setting for the agent is called "Client Connectivity Setting 18". After that I did a DFU restore and after it completed, I set it up as a generic non managed iPad. Enroll with User Affinity - Choose this option for devices that belong to users and that want to use the Company Portal for services like installing apps. Has anyone experienced this before and if so how did you resolve it? Posted on 02-03-2021 I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. This is a new problem with iOS 14 and so far both Jamf and Apple are saying it is expected behavior. Theres a current service incident that may be related. Right now I'm trying unchecking the option to install config profiles before setup assistant fix, but we've never used the 'Set Time Zone' option. Posted on I had the same problem, however, when I searched for the display name it was gone. After registration you can post questions and access our members only forums. Anyone else find a resolution? 05-06-2021 Learn about Jamf. device-enrollment-program. 09:54 AM. Hello and welcome to Apple Support Communities,ccprc. Posted on 12:18 PM, Hello everyone! They also said if you're attempting to restore an UNmanaged/Supervised device from an iCloud backup to a device that IS supervized you'll have the same problem but there's no solution for it. unfortunately the time zone suggestion does not work here as we have never had it checked. 11:40 AM. Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts. Posted on Thank you for all your suggestions! DEP Iphone awaiting final configuration ? We too had this problem happen with a brand new iPhone. Bumping this as we began experiencing the same issue early in March after renewing our Certificate Authority. To use Apple Configurator to deploy apps with an existing VPP Purchaser, you need Apple Configurator version 2.12.1 or earlier. I see this sometimes as well on iPads that are running iOS 14.x. I can't find a reference to PI-009296 on the Known Issues page. Thanks for using the Apple Support Communities. The devices do show up in Intune, and they even respond to a wipe command. 01-11-2021 Combo box is another useful control that you can't escape from using in your applications. All content on Jamf Nation is for informational purposes only. Stuck Awaiting final configuration. Apple may provide or recommend responses as a possible solution based on the information Lone and behold, it seems the MDM Authority was set to Office 365 MDM. Enter the device serial number and choose "Unassign Devices", 5.) That usually indicates a problem with the profile not a config or compliance policy. You can refer to Apple Business Manager documentation and check if you have completed all steps mentioned in the set up. Is it valid? You'll need the device serial number to locate it on this page.If all tokens are good and the DEP profile is assigned, try one more hard reset with iTunes, then power off the phone for 10 to 15 minutes. Then assign the enrollment profile again to the device and reboot it. Have you checked to see if the customer has available licenses? Apple has changed the end points and silently updated the article. Posted on They made it through the initial "This iPad is managed by your organization, press Next to download a configuration" page, but then stopped on the next step, where the device states that it is "Awaiting final configuration from OurOrganization". 10:24 AM. 06-10-2021 Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server. 02:29 PM. Looks like no ones replied in a while. any proposed solutions on the community forums. I received 3 brand new iPads from apple that all went through the basic setup flawlessly. VilleDeSorelTracy, User profile for user: I don't understand, we are experiencing this on more and more devices. Looks like no ones replied in a while. Unchecking the install config profile allows them in and then they get hit by the inventory update issue and never process commands. omissions and conduct of any third parties in connection with or related to your use of the site. I've tried unchecking "Install configuration profiles before Setup Assistant" in our prestage setting and it lets us finish enrollment, but the iPads stop receiving/processing management commands shortly afterwards and never complete their app deployments. Please contact your administrator. Apple will get in touch with them for verification over email or phone. Loads of end points are now on Akamai and not on the 17/8 IP range. If you go into Settings>General and scroll down the page, you'll see the profile listed. 01-11-2021 Enter the device serial number and choose "Unassign Devices", 5.) 07:33 AM. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 02-04-2021 Posted on However, when attempting to deploy Configuration Profiles and Compliance Policies to these devices, they would always stay stuck at "Pending". If "Comments" are required during the Recommendation stage it would be very helpful to Editor in Chief when making the final decision and limit the need to go back for more information. @christina_luis If you search for the affected devices you'll see that you are able to send commands, and they do receive them. 09:03 PM. Posted on 1.) Aug 2022, It seems Intune EU tenants are impacted by the. You can download service test app, that will check your firewall rules from your network against JAMF and Apple. Enter the serial number again then choose "Assign to Server", 7.) Turning that off and sending the devices a wipe seems to have resolved it. Sep 8 @MSFT365Status are there any issues enrolling Apple devices to Intune? Posted on Jan Bakker highlighted the issue on Twitter, and he mentioned more details on the error of the customers with Europe Tenants. The Apple tech even stayed on the phone while we restored. provided; every potential issue may involve several factors not detailed in the conversations These "Comments" would also be helpful. Posted on You can enroll any device into MDM, with or without supervision. I too have open a ticket for this. Unchecking "Install Configuration Profiles before Setup Assistant" gets a device to the home screen, but configs and apps won't come down reliably. If you experience issues when you push profiles or apps to client systems, check the system log file in Console. Or you can download FamiSafe by Taping the below download buttons. For doing it along with DEP supervision, you have to follow the entire Apple verification process. Opened a ticket with them on Dec 8th and there's still no solution in sight. dep, Nov 10, 2016 2:44 PM in response to VilleDeSorelTracy, I had the same exact problem where the phone was stuck at the "awaiting final configuration from my company". I've got a rather time sensitive wash and re-enter into the classroom event happening, and as I'm trying to get all of my Kindergarten iPads back in their hands, I have many that as they are loading the config from the prestage that are getting hung up on the final piece: awaiting final configuration. Membership is always free. The configuration of Shared iPad devices contains of a few important configurations that should be in place and that are described below as prerequisites. We have been having a similar issue. Restore the device to factory settings with iTunes. They asked us to do that and it seems to have resolved this immediately for us for now. Jamf helps organizations succeed with Apple. HTMDAdmin Accountto provide news and latest updates on the known issue from Microsoft world. Step 2: Go through the FamiSafe V6.0 new features. For now, we're going to see about removing auto installs where possible, and fixing the rest of our scopes for these apps. Restore the device to factory settings with iTunes 8.) The trust profile you have mentioned is for MDM, confirmation from the company is for Apple Business Manager/DEP. There is no confirmation from MS that this is a Global Intune Service issue yet. The current status of your manuscript indicates that your paper is with the editor, and he/she is evaluating your manuscript to arrive at a decision. Posted on Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. This means that my test iPad never fell into the multiple smart groups it should have, and therefore failed to receive most of it's config profiles and managed apps. Our workaround has been to delete the device from JAMF and then restore the device in iTunes. Step 1: Download FamiSafe from Google Play or App Store by searching for FamiSafe directly. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. It's more that Jamf hasn't fully configured these devices than them not being in Jamf at that point. This happens with our iPads too from time to time and it is always when trying to install a WIFI profile. We clear all commands APART FROM device configured, send a blank push which has seemed to be a successful workaround Posted on The only solution we've been able to find is to delete the iPad from Jamf Pro and restore it so it can go through enrollment again. go to Password Recovery Latest Threads Therefore, I changed it back to the display name that I originally gave it and the iOS update was completed and all the apps that I had assigned to this device were reinstalled. iPhone, iPad, etc) to your Mac. Posted on 02-05-2021 Please understand that the issue occurs when the device restores from iCloud Backup. @GBeau Agreed. I then push the cancelled profile to the iPad. I unassigned the iPad from my Apple School manager instance, then I deleted the iPad from Jamf. 05-20-2021 Step 3: Register a Wondershare ID for FamiSafe or log in with an . Besides that, the main configuration of Shared iPad devices consists of the configuration and assignment of an enrollment profile for iPadOS devices. I cancel the install of the WIFI profile and the rest of the install proceeds. Posted on Here is the link: https://support.apple.com/ Ouch @Tolandese That is hardly a solution for a lot of devices, but good score if it works for you. If the iPad is awaiting configuration it is not fully in Jamf yet? 04:43 AM. Watch Video Tutorial to Remove MDM Profile from iPhone/iPad. I noticed also that when trying to reset the iPad in configurator, the 3 failing devices always stay hung up on the awaiting final configuration step there as well. It looks like this is resolved for now by going into your PreStages and unchecking the "Set Time Zone" box. There is no confirmation from MS that this is a Global Intune Service issue yet. 11:49 AM. Posted on - reinstalled ipad quite a few times, - disconnected from apple school manager as well -reconnected with intune and tokens - created new profiles, need a fix for that urgently This is def a known ongoing issue with Jamf. 01:41 PM. Apple disclaims any and all liability for the acts, Open the Settings app. We will be awaiting your final confirmation 43,400,000 results on the web Some examples from the web: We will be awaiting your final confirmation However, the green paper on health sector employees which we are awaiting will be important for the implementation of these measures. Frederic , for the Sorel-Tracy city Hall. Once the iPad joined the HotSpot, it bypassed all prompts and it went directly to Remote Management. same here, with ios 13 was working properly, 10 out of 23 devices got iOS 14 and it always stucks with "waiting for the final configuration", when shared ipad is chosen. I had to remove my profiles from installing during the PreStage like @RBlount mentioned. Enter the device serial number and choose "Unassign Devices" 4.) While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. Good luck! 02-25-2021 We didn't have Time Zone set, but we did have "Install Configuration Profiles before Setup Assistant." 10:57 AM. wait a minute 5.) Can't get past it. To start the conversation again, simply 05-14-2021 03-01-2021 A Finder window should appear. log into your DEP portal https://deploy.apple.com/ 2.) omissions and conduct of any third parties in connection with or related to your use of the site. With 10.5k student iPads in a remote learning environment, it's getting incredibly frustrating that our help desk is too afraid of this issue to have a student reset and re-enroll their iPad to try and resolve issues. Tap 'Pair' Select 'Allow' Select 'Close' on the Profile Downloaded notification Launch iOS Settings > Profile Downloaded > Install > Enter device passcode (if requested) > Tap 'Install' when prompted > Tap 'Trust' on the Remote Management notification then 'Done' Launch OurPact Jr. once more & accept any popups that display I'll have to try that when I get another one I have to restore. However, now instead of DeviceConfigured being the command that's getting stuck, the initial Submit Inventory is getting permanently stuck. Also, we're on-prem running 10.27.0, so it's not limited to cloud customers. Posted on 11:52 AM. If impacted, please look for IT427943 in your tenants. 11:16 AM. Just one iPad is preventing me from calling our summer iPad refresh "DONE". In this video I show you how to configure Apple Business Manager and Microsoft Intune for automated device enrollment for macOS and iOS devices. 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