Access your voicemail: From your own extension: Dial 555 and enter your voicemail password. Step 2 In the open message, click Reply, Reply to All, or Resend, as applicable. 2) create a service on the new windows box and start it (You don't need this step, since you are using Linux) 3) alter database backup . For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. The documentation set for this product strives to use bias-free language. It worked like a charm. Find answers to your questions by entering keywords or phrases in the Search bar above. STEP 2 Enter "vm" for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. Whatever the dialing plan, this wildcard matches the dialed digits starting from the right. Even when I do input 1, it would say that it is the wrong extension. The information in this document is based on these software versions: The information in this document has been previously validated using various legacy systems such as: Cisco Digital PBX Adapter (DPA) connected to Octel with use of digital Avaya signaling, Cisco VG248 Analog Phone Gateway connected to Octel with use of analog signaling and Simplified Message Desk Interface (SMDI), Cisco SMDI connected to any voice mail system, Inter-Cluster Trunk (H.323) with use of any of the above on the destination cluster. 3. For the first case it wouldn't change anything. Use these resources to familiarize yourself with the community: Unity Connection - Forward a voicemail message to extension, not name, Customers Also Viewed These Support Documents. Call Forward All, Including CFA Loop Prevention and CFA Loop Breakout Call Forward All (CFA) allows a phone user to forward all calls to a directory number. Who are you cheering for? Set the call forward all on 2000 to go to 5555 (as you have done), On the User B mailbox at 5555 add 2000 as an Alternate extension in Unity Connection --User(x5555)---Edit---Alternate Extensions---Add New x2000, This should do exactly what you are looking to accomplish. Nvg443b FirmwareBecause Frontier updates your firmware automatically:. rule. The prompt for the voicemail menu options will begin. 05-17-2013 If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Step 3. This requires a SSH daemon (say openssh-server) on the remote side. We have a user, UserA, that has left our organization. For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Admin mailbox. It is usually a good idea to preserve the use of numeric ranges such as 0 through 9. Try a couple of test users first to come up with the exact plan. Find answers to your questions by entering keywords or phrases in the Search bar above. Only when on CFWDALL to B. Cisco recommends that you have knowledge of these topics: Computer Telephony Integration (CTI) route point configuration. Create a new CTI Route Point on CUCM: Navigate to Device > CTI Route Point > Add New, configure these settings: Similar as shown in the image: Step 3. (highest rating for this post). Step 1. If you use the configuration in this document, dialing an asterisk and an extension drops the caller directly into the voice mail box that is associated with that extension. To forward calls received on your primary line to another number, press Forward all. Getting Started with Spectrum Voicemail Services. Note: Use of an asterisk is not a requirement. The asterisk gets stripped by the voice mail box mask and the target mailbox extension is placed in the appropriate signaling header as the call goes to voice mail. You can use any distinct sequence of numbers in place of the asterisk. B2BUA Call Forwarding for SIP Devices Cisco Unified CME 3.4 an d later versions acts as both UA server and UA client; that is, as a B2BUA. Any help would be greatly appreciated. "Train in Vain" - good stuff!! Thanks Rob, I had a feeling that was the case..appreciate all your posts! Step 2: Forward Voicemail to Staff Member. 2. having a coke with you wedding reading; things to do with toddlers in breckenridge. - edited This device is configured just like any other with a device pool, calling search space, and location. Transferring a voicemail message to another phone extension. eric knowles net worth. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. In UC, I have removed UserA's mailbox and created a Call Handler with UserA's old extension (341). A call comes in to User1, the call is forwarded to User2 3. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. Calls into a SIP phone can be forwarded to other SIP or SCCP devices (including Cisco Unity or Cisco Unity Express, third-party voice mail systems, an auto attendant or an IVR system, such as You can use the same CTI route point if you add extra lines. Perfect! Were you only able to get this to work by using the PSTN to CFWD with the CTI-RP? You would create a Profile in CCM called "Admin Info" which points to DN 3700. That's a system wide setting though right? math terms to describe a person; massabesic lake walking trails The voice mail box mask is assigned the wildcard XXXXX to match a five-digit dialing plan. His idea of 4th option to create a voiemail profile in CUCM helped my issue get resolved. Thank you. The manager, UserB, is requesting to have UserA's extension and voicemail transferred to their extension/mailbox. If your network is live, make sure that you understand the potential impact of any command. Note: Do not use the word "Voicemail" as the Alerting Name or Display (Internal Caller ID) for the CTI Route Point Directory Number. five stars all round. "now I got a jobbut it don't pay" Appreciate the help from both of you. No Stanley Cup for us this year(probably many years for. Next, under caller input, I gave option 1 to transfer the call to UserB's mailbox: Everything else is pretty much at default for our system. Alternate Extensions are also an excellent plan for sure (+5 ponts both of you :), the. The Cisco Unified IP phone 7975G is a multiline touch screen phone. Use of the word "Voicemail" can cause Cisco Unity to process the call as a Direct Call, instead of processing it as a Forwarded call. A call comes in to User1, the call is forwarded to User2. Here is the scenario, i cannot find a way to accomplish this. Name Description Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Forwarding the calls was easier said than done, but I am having issues with finding a way to forward the voicemail. I don't want Pittsburgh or either of the California teams in there. If forwarding calls to an outside line, be sure to use any access and area codes required. Step 1 In the Cisco Unity Inbox, click the name of the sender. Apply this profile to 3333,3444 and 3555 and when calls route through these numbers to voicemail they will recieve the Sales Info 3700 Greeting etc. User1 call forwards her phone to User2 2. 02:20 AM The asterisk gets stripped by the voice mail box mask and the target mailbox extension is placed in the appropriate signaling header as the call goes to voice mail. If four-digit dialing is used, set this wildcard to XXXX. We would prefer to forward voicemail messages by extension. Check out; http://en.wikipedia.org/wiki/Strummerville. Step 3 To address the message to additional recipients, you can either: Enter subscriber names or their primary extensions, and/or e-mail addresses in the To, Cc, and Bcc fields. Script to move file from one server to another server locati. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. Find answers to your questions by entering keywords or phrases in the Search bar above. here is the requirement 1. Thanks SO SO much again, and apologize as I am learning on the fly. Step 2. 3) Create a relay if you have it attached to an email system, and have it email your intended party. Step 4. Us hockey nuts need to stick together and besides that you are a Clash fan as well!!! I could then CFWD from 7001 to 4241 which then routed to 5126 with, the CLID stripped off and would then give us the desired results. You can both change it on the fly over the phone and change the default for users (all of them or just some of them). 07:21 AM Step 1. How to forward voicemail to another mailbox? To use your Cisco phone to manage your call forwarding settings and options, use the following instructions: Press the More soft key. In the second case, call forward all on phone A is set to phone B. Is this the default and is there any way we can switch it to prompt for the extension rather than the last name? The forwarding rules and seemingly other device settings are the same as functioning extensions. 3. To set advanced forwarding options, go to step 4. One place that this can be set is here via, This can be set at the user or user template level, "go easystep lightlystay free " - The Clash. All rights reserved. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail. 06:06 AM Great info David (+5) i will need this too. I have client with CUCM 7.1.3 and Unity Connection ,scenario is i have user B who takes calls for 12 other users when they are not in the office ,these 12 users do not have voicemail ,so if someone phones one of these users ,let`s call it user A ,the call must forward to user B ,but if user B does not answer the call it needs to go to User B`s voicemail and not user A`s. Since the routing rule will route all the calls to phone B. When our users attempt to forward a voicemail message to another user via Unity Connection, if they follow the prompts, it prompts them to type in the last name of the person they want to send it to. Then select Bulk Edit. THANK YOU! I answered my own question, forwarding via PSTN gives the desired results. I was troubleshooting why mine was carrying the ID of the 2nd DN and stumbled upon this setting which was set to use last redirecting number. This would be a system-level setting, correct. This document describes how to configure calls to transfer directly to any user's voice mail greeting. Anything that precedes the digits that are matched by the mask is stripped. I had to put in a mid-point number that was set to CFWDALL (via PSTN), So I setup a CTI-RP on a phantom (non-DID) DN of 4241 and set the CFWDALL, to 5126. Click Voice > User. Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. (Optional) If you wish to forward all incoming calls, enter the phone number where all calls will be forwarded in the Cfwd All Dest field. Really old post but still applies in 2022 V12.5. The profile has been named TransferToVM in order to distinguish it from the voice mail profile that is associated with user phones. Users have the ability to transfer calls directly to a voice mailbox without ringing that user's extension and without the need to navigate through any opening greetings. Can't you just setup Alternate Extensions on User B's Voicemail to cover the other 12 numbers? 2) Delete the voicemail box, and then make the directory number an "alternate extension" inside the intended parties voicemail box; forward the number as normal. Thanks to both of you - for lack of sounding ignorant, I see exactly where I change it per individual user, with your assistance, however, how would I do a Bulk Edit. Let's set up an example; User A - who has left the company is at DN 2000 and the Manager User B is at DN 5555. Under Call Forward area, choose Yes from the Cfwd Setting drop-down menu. Find answers to your questions by entering keywords or phrases in the Search bar above. No other method, "Why not help one another on the way" - Bob Marley. Thanks for the replies ,unfortunately the limit on alternate extensions on Unity Conn is 9 as Rob said ,and in this case we need 12. As this example shows, a new voice mail profile must be created. The asterisk is used as an example for the purposes of this document. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. Spectrum Voice is a voice-over IP phone service. New here? Press the CallFwd soft key. I am actually very thankful to Rob Huffman. 2022 Cisco and/or its affiliates. 10:40 AM Here's a clip that speaks to how this is run now. Configure Voicemail to Email (via SMTP Relay or Office 365) BE4000 provides you the "Voicemail to Email" functionality, wherein the voicemail that is received by your extension is sent as an email attachment to your registered email address. The behavior you see is the default (i.e., the first redirecting number is used). This works by configuring a voice mail box mask on the voice mail profile and associating it with a newly-created CTI route point that matches against the asterisk. That is an awsome bit of investigation right there. Frontier Nvg443b Default Password will sometimes glitch and take you a long time to try different solutions. To turn off call forwarding when it's already enabled, press the FwdOff soft key. only drawback is that there can be a Max of 9 Alt.Extensions. how to set up spectrum landline voicemail. Linux commands to transfer files from one system to another. The use of a special character like an asterisk to begin the dialing sequence for this feature is often a good plan because most standard dialing plans do not have patterns that begin with the asterisk key. Call is then first forwarded to phone B, then when not answered forwarded to VM. The configuration on the CTI route point line makes this all possible. - edited In this case you would have two forward call legs and it's then the change of the system setting in UCON come in to play. On the phone in a message addressing state (forwarding or making a new messae) you can press "##" to switch between spelling and extension entry or back (it toggles). It will send a copy of the voicemail to the recipient (s). All of the devices used in this document started with a cleared (default) configuration. i am using CUCM 8.5 and Unity Connection 8.5, 1. The user is asking that call goes to the other users voicemail only when explicitly call forwarded on the handset. Sent from Cisco Technical Support iPhone App. There is currently no verification procedure available for this configuration. Press 1 to listen to new . Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, Technical Support & Documentation - Cisco Systems, Unified Communications Manager (CallManager), Cisco Unified Communications Manager 12.5. 03-19-2019 STEP 3 Press OK. Or either or would work as well. I am looking at doinf something very similar except that caller A has voicemail but forwards her phone to caller B two days a week - so the two days a week she wants forwarded calls to caller B to receive caller B voicemail if unanswered. 4) Forward it to *XXXX if you have the direct to voicemail option set up in cucm. 03-19-2019 Setting up voicemail on iPhone is a simple process that takes place in the Phone app. 08-16-2017 To set up forwarding on a secondary line, press the line button to select the line and press . I know this is an old thread but worth a shot. I am a little leary of making mass changes, I did update the user template for future users, but if I could apply the updated template to all exisiting usersm that would be great, as we have about 400 mailboxes. sure. If User2 is unavailable, the call is redirected to User2 voicemail. Log in to the web-based utility of the IP phone and click Admin Login > advanced. For example, if i call User1 and let it go to Voicemail, it will still go to User2, They want that it goes only to the User2 voicemail only in the specific circumstance that the phone is in call forward mode, not by letting it go to voicemail, I'll just add a note to the great tips from Hailey & Roger (+5 each! Caution: Do not make this the default voice mail profile for the system. This is especially true if you have a mixture of H.323 VoIP systems from different vendors. b) Connection can use either the first redirecting number or last redirecting number, depending on the setting of the Use Last (Rather than First) Redirecting Number for Routing Incoming Call check box on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration. You can change the user template(s) on the system so all new users created will get this option as well. The following steps will allow you to transfer a voicemail to another extension using your phone or an outside line: Access the voicemail button on your phone's keypad, or dial *86 (if calling from an outside line, dial your phone number and press the * key). There is currently no specific troubleshooting information available for this configuration. 01:15 AM. is so "sticky" as to render most of the standard routing methods moot. New here? You first search and select all. The other option can be done into the specific configuration you use by setting up a routing rule based on the Phone A's extension to send the calls to the phone B. however, this has one "but", it will be that the Phone A's extension will nor be able to have a Voicemail box for itself. 05:36 AM. When I tried to call the old extension, it will transfer my call to UserB, but when it reaches this call handler, it will ask for an extension and then immediately say "GoodBye" and hangup. To enable this feature, you must configure the SMTP server in the BE4000 portal. Click on the "Change Voicemail Settings" link. User1 call forwards her phone to User2, 2. This also works across intercluster trunks. Or either or would work as well. This setting can just as easily be *XXXXX to forward to all mail boxes, or something as granular as *15654 to forward to just one user mailbox. Thanks for the help, Rob! New here? I tried it out but i'm not getting through to the "forwardee" DN mailbox. This works by configuring a voice mail box mask on the voice mail profile and associating it with a newly-created CTI route point that matches against the asterisk. They could go with my original 6, wish as well, if Richards would pull up his big boy pants, I was super happy that Iggy escaped & now has a chance, to win the Cup.but I'm not sure if I can stomach how that would. What am I missing? In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker. The default behaviour is that if User2 does not answer, the call is redirected to the original called number (User1) As i mentioned i am able to get the behaviour i want for a specific pair of extensions by using forwarding routing rules, but the rules come into play regardless of whether the call was forwarded by voicemail or was forwarded by pressing call forward button on the phone. In UC, I have removed UserA's mailbox and created a Call Handler with UserA's old extension (341). The easiest way to do this is to use Alternate Extensions in Unity Connection. When our users attempt to forward a voicemail message to another user via Unity Connection, if they follow the prompts, it prompts them to type in the last name of the person they want to send it to. Choose the voice mail profile that you created in the section Configuration of the Voice Mail Profile for the Voice Mail Profile field, and select Forward All to voice mail under Call Forward and Pickup Settings. You can apply this to many users (or all of them) using Bulk Edit. In my tests I was trying to route calls that come into 7001 and are CFWDALL, to 5126 to route to the 5126 mailbox without changing the Originally dialed. To cancel call forwarding, press Forward off. In your case we want calls that Forward to User B and then go unanswered, and arrive @ Unity Connection to receive User B's greeting, Let's say User B is Directory Number 5555 and one of the User's who forwards, Go to CUCM Admin>Features>Voicemail>Voicemail profile>Add a new, Then go to the DN config page for 2323 (and the other 11 Users) and under, Voicemail Profile add>User B transfer _Profile>Update, Now calls that have routed via 2323 to 5555 to UC will receive the Greeting, a) create call routing rules to handle those calls. dang beat me to it AND had a screen shot clearly need more coffee Just had a large Americano with extra shot. As for Flyers, well, they need to amnesty Bryzgalov and Briere this year, then maybe they have a shot. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail. the users you want to change and then choose Bulk Edit; To Edit User Account Information in Bulk Edit Mode (some editing from original), ****This would be for changing the Caller Input but you will see the Message Send option in Bulk edit as well****. Bulk Edit changed in 8.x from where it was accessed in 7.x. Any help would be greatly appreciated. It has always been "industry standard" throughout various telecom manufacturers that forwarded calls always carried the identity of the first called DN into voicemail. ), I thought this was an interesting question, so I tried a number of ways, The problem, as you've discovered, is that the original Forwarded CLID. Is there any way to differentiate between the two. @Rob not sure i understand the VM profile setup that you have explained ,are you saying i should create a VM profile pointing to the Unity but mask the number with the eg. Etc. Thank you so much for this amazing idea. Physical Description Your Cisco Unified IP Phone 7975G provides touch-screen access, in addition to soft keys and dedicated buttons, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Sadly, as you've discovered, that is an "all or nothing" config. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. From another extension in your system: Dial 500 , enter your extension number, then enter your voicemail password. 12:43 PM. There is a system setting in the Advanced > Conversation menu for Use Last Redirecting Number for Routing Incoming Calls. I'm hoping for a Boston-Chicago. Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit. Here is a 4th Option done in CUCM itself; If you look in CUCM Admin there is an area called Voicemail Profile. This "Admin" mailbox is on DN 3700. to last redirecting setting (as nicely noted by Hailey). Other than that, I would like an orginal six final as well. Under "Forward voice message to:", enter the name of the staff member (s) you want to forward the voicemail to then, click "Send". Is there a limit to the number of Alternate Extension in Unity Connection? To forward all incoming calls, go to step 3. Press 2 to review old messages. This is a CTI route point that will never be registered by any CTI application, and it should not be associated to any users in the directory. Learn more about how Cisco is using Inclusive Language. In the first case, call is forwarded to VM because of no answer on phone A you would only have one forward call leg. 09-27-2012 I have also tried using the routing rules in Unity ,but as soon as i add a rule for the second ext ,it overrides the first ext. Believe it or not, I am a big Canada team fan, so I am hoping for Ottawa, even though it looks bad. As you make changes on each page, select Submit before going on to the next page to make additional changes. You could change this setting that is available in Unity Connection 7.x to, accomplish your requirements Just make sure you think through any, Advanced (towards the bottom of the page), Use Last (Rather than First) Redirecting Number for Routing Incoming Call, This will not change the normal CFB & CFNA going to User A's mailbox. Thanks to all you guys, this was a good learning experience. Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. Hold a Call Mute a Call Manage Call Waiting Retrieve Voice Messages Adjust the Volume for the Current Call Adjust the Ring Volume Select the Ring Type Adjust the Display Contrast Forward Incoming Calls Call-Blocking (Toll Bar) Override Transfer a Call Cancel Transfer Transfer to Voice Mail Forward All Calls Place and Establish a Conference Call Enter your 4-digit passcode, followed by the # key. Access the voicemail message you wish to forward: Press 1 to listen to new messages. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable. I've found some articles about this, but haven't really found something that's really up-to-date. If there are multiple, separate voice mail servers, you must create a voice mail profile for each of them. We have several users with 2 or more offices and 2 or more mailboxes, so if you type their last name, it goes to the first mailbox no matter what. 03-19-2019 Also thanks to the other guys that replied. In this example, the Directory Number is set to *15XXX. To save as your greeting, press 1. voicemail box on the system. The voice mail pilot should be set to the currently configured pilot number. I have also tried to change the transfer rules on both the "Standard" and "Closed" to transfer it to UserB's extension, but I am still getting the same result. If User2 is unavailable, the call is redirected to User2 voicemail. 3700 number ? Cisco IP Communications Express: CallManager Express with Cisco Unity Express $80.00 Configuring Call Transfer and Forward Configuring call transfer and forwarding for H.323 VoIP calls is a fairly complex task in most real-world H.323 VoIP networks. Were you sad to see Iginla go or was it bittersweet being he is getting up there in years? - edited I am a hockey purist and the cup belongs in Canada or above the US Mason Dixon line and not in California or Arizona lol. To change the default go to the "Send Message Setting" page for that user and in the "Message Addressing and Sending" section choose "Entering the extension" instead of the default "Spelling the last name then first name" option. the solution above accomplishes just that, thank youbut, on the other three days when caller A is at her phone we want unanswered calls to route to caller A voicemail - since we set the mask in the VM profile to point to caller B DN we cannot seem to get it to work..is this possible? Create a new Voice Mail Profile on CUCM: Navigate to Advance Features > Voice Mail > Voice Mail Profile > Add New Similar as shown in the image: Step 2. been struggling since many days. 03-19-2019 Its the only part of my test not the same as yours. Is this the default and is there any way we can switch it to prompt for the extension rather than the last name? Use these resources to familiarize yourself with the community: Forward a Call from an Extension Without Voicemail to Another, Customers Also Viewed These Support Documents. The information in this document was created from the devices in a specific lab environment. New here? Thank you. - edited http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545. User(x5555)---Edit---Alternate Extensions---Add New x2000, Customers Also Viewed These Support Documents, #cisco #CUCM #Voip #Cisco Unity Connection #transfer rules #forward voicemail #UCX #UC #Call Handler. Step 2 On the Edit Caller Input page, change settings as applicable. For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Admin mailbox. 06:44 AM. This change is CLUSTERWIDE, will affect ALL calls. Forwarding the calls was easier said than done, but I am having issues with finding a way to forward the voicemail. You must create a new CTI route point. In Unity Connection (and Unity) changes made at the Template level, are not retroactive and will only be applied to users that are created, after the Template change so that won't work here. Long time buddy Are you working on some Top secret, In our playoff bottle pool I have the R - angers but I'm, a tad worried. Accessing the Voicemail System: From your Cisco IP phone, Press the message button or dial extension 3620 Enter your security code From another Cisco IP phone on campus Press the message button or dial extension 3620 Press * # Enter your mailbox number Enter your security code From off-campus Dial (626) 815-3888 Enter your mailbox number Now anyone can call a user mailbox directly (or whoever's extension is included in the CTI route point directory number). my beloved Lames) not so long for your Flyers I'm sure. Configure the Directory Number for CTI Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time. You can configure CFA for internal and external calls and can forward calls to a voicemail system or a dialed destination number by configuring the calling search space (CSS). STEP 1 In the Call Forward Screen, make sure CFWD Busy Number is highlighted and press the Edit button. The default behaviour is that if User2 does not answer, the call is redirected to the original called number (User1), I have created forwarded routing rules in Unity connection and i can get the call to end up at User2 voicemailbox however, the user requires that this happens only when the call is forwarded manually. Added that 2nd DN as an Alt Ext in the 1st DN mailbox and works like a charm. Proceed to enter your passcode, usually a 4-digit number followed by the pound (#) key. Thanks Rob that makes perfect sense now. Press 1 to listen to . To forward calls to another number, enter a phone number. Man, that was a lot easier than I thought it was! The manager, UserB, is requesting to have UserA's extension and voicemail transferred to their extension/mailbox. 07-16-2010 To forward all calls to voicemail, press Messages 4. This will not delete the voicemail. Internal dialing works fine, the line can call out, but external dialing into the main # and punching in the extension or selecting it from directory sends the call to what I can only guess is an outside line somewhere else. The example in this section shows one named TransferToVM. 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